Payment Support

Have a charge
from OBPAY.NET?

OBPAY.NET provides open banking billing services for a variety of websites. If you have a question about a charge on your bank statement, our customer service team is here to help.

Customer Support

Customer support

support@obpay.net

Important

Please quote the 18-digit payment reference in all correspondence. Your query cannot be answered without this reference — you'll find it on your bank statement under the transaction you are querying.

Transaction Lookup

Find your transaction

Enter your payment reference from your bank statement to view the transaction details.

You can look up transactions from the last 40 days. For older transactions, contact support@obpay.net.

Why OBPAY

Built on open banking

Secure payments

Secure payments

Open banking uses SCA (Secure Customer Authentication) for each transaction, eliminating mistakes and significantly reducing fraud.

Protected privacy

Protected privacy

Open banking removes the need to key in card details and trust a website to store them — your financial data stays with your bank.

Billing support

Billing support

If you find a transaction you don't recognise, contact our Customer Support team. They'll answer your questions and handle any billing requests.